Class operations are based on our online booking system, Zen Planner. We ask that you make reservations for classes in advance. If you have pre-registered and are unable to cancel within the 2-hour window before class time, a class fee of $10.00 will be billed to your account.
Signing up for Class: Our policy is that all members reserve from 2-hours up to 2-weeks in advance of class time. Members are allowed to cancel a class up to 2-hours prior to class time with no additional fees. If you have pre-registered and are unable to cancel within the 2-hour window before class time, a class fee of $10.00 will be billed to your account. If a class has zero reservations 1-hour before the start of class, SoVital reserves the right to cancel that class.
Attire: We encourage you to wear clothing you feel comfortable moving in. We recommend dressing in layers so that you can adjust to your comfort as you move through class. Workout clothing that allows instructors to see alignment and form is extremely helpful to give you the support you need in class, as well.
Personal Belongings: We request that all phones be left in the car or in the coat room upon entry. No cell phones are allowed into the studio room unless discussed with the instructor. Keys can be hung on hooks inside each studio room. All other belongings should be locked in the trunk of your car for safe keeping.
Arrival time: You have the ability to arrive up to 30 minutes before class time to prepare for class. We recommend arriving at least 10-15 minutes prior to your scheduled class to setup.
Intro Offers: SoVital allows one Intro Offer per student. This includes 2-Week Intro Pass, Groupon, New Member Special, Holiday and Summer deals and any other intro offers.
Membership Restrictions: Class Punch Cards and Memberships apply to regularly scheduled classes. Workshops, Series, and special classes are an additional cost. Class Punch Cards and Memberships are for individuals only and cannot be shared with family and friends.
Refund Policy: Unless otherwise stated in the workshop description, all sales are final. There are no refunds or transfers on any purchases except in the event of health emergencies at the sole discretion of SoVital management. In the event, there is a refund granted, a 10% transaction processing fee will be charged.
Age Restrictions: All classes are available to those who are 12 years of age or older who are able to understand and accept the risk of class participation. If under the age of 16, a parent or guardian must be with the child at all times. No one under the age of 16 years is permitted to take HOT classes.
Class Light System: At SoVital, we use a light system to ensure that we are offering a schedule that best fits our member demands.
Green Light Classes: Are doing well! Class will remain on schedule.
Yellow Light Classes: 30-day warning for low attendance classes. Attendance must improve or classes will go into the RED zone!
Red Light Classes: Two weeks to “save” class. Attendance must improve, if it doesn’t it will be removed from schedule.